Frequently Asked Questions
Everything you need to know about our outdoor technical apparel and gear.
How do I determine the correct size for technical outdoor clothing?
We provide a detailed size guide on every product page. Since outdoor layering is essential, our 'Alpine Fit' is more tailored, while our 'Relaxed Fit' allows for multiple layers underneath. If you are between sizes, we generally recommend sizing up for comfort.
What is the Alpkit 'Alpine Bond' guarantee?
The Alpine Bond is our ironclad warranty. If any of our products fail due to a manufacturing defect, we will repair, replace, or refund it. We also offer a dedicated repair service to extend the life of your gear, even if the damage was caused by an accident.
How long does shipping take and what are the costs?
We offer standard and express shipping options. Standard delivery typically takes 3-5 working days, while express delivery arrives within 1-2 working days. Free standard shipping is available on all orders over a specific threshold, as noted at checkout.
Can I return an item if it doesn't fit or if I change my mind?
Yes, we offer a 123-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal, and once received, we will process your refund or exchange within 5-7 business days.
Are your materials ethically sourced and sustainable?
Sustainability is at our core. We are a certified B Corp and use recycled materials where possible, such as RDS-certified down and PFC-free DWR coatings. We are committed to reducing our environmental impact through transparent supply chains.
How should I wash and care for my waterproof jacket?
To maintain performance, we recommend washing technical gear with a specific technical cleaner (like Nikwax) rather than standard detergents. Avoid fabric softeners, and tumble dry on a low heat setting if the care label allows to reactivate the water-repellent coating.